14 general skills or competencies (Job family competencies) for Sales Engineer IV
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
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Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
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Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
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Skill definition-Overseeing the creation of new products or improvement of the performance, cost, or quality of existing products to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Describes the different phases in the new product development process.
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Level 2 Behaviors
(Light Experience)
Conducts basic product testing at various stages of product development.
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Level 3 Behaviors
(Moderate Experience)
Helps in the manufacturing and design activities by creating prototypes.
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Level 4 Behaviors
(Extensive Experience)
Monitors prototyping and quality testing in each phase of product development.
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Level 5 Behaviors
(Mastery)
Creates ideas for new products and evaluates feasibility in terms of profit, resources, and compliance.
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10 soft skills or competencies (core competencies) for Sales Engineer IV
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
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Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
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Level 3 Behaviors
(Moderate Experience)
Deals with setbacks and continues to pursue our business goals despite obstacles.
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Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
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Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
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Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Follows established processes to analyze and solve problems.
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Level 2 Behaviors
(Light Experience)
Examines a specific problem and learns the perspective of each involved stakeholder.
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Level 3 Behaviors
(Moderate Experience)
Determines the priority of solutions based on the results that best mitigate the impact of the problem.
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Level 4 Behaviors
(Extensive Experience)
Evaluates potential costs and possible barriers to successful solution implementation.
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Level 5 Behaviors
(Mastery)
Considers long-term trends and broad business implications for alternatives.
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Summary of Sales Engineer IV skills and competencies
There are 0 hard skills for Sales Engineer IV.
14 general skills for Sales Engineer IV, Technical Support, Product Development, Business Development, etc.
10 soft skills for Sales Engineer IV, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Engineer IV, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.